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Dealing With Angry People

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The objective is to alert customer service representatives to the nature of angry customers and why rational solutions often fail when dealing with them. Team members will learn how to resolve the toughest kinds of customer complaints and return customers to satisfaction.  This is a companion to Topic #10, Please select both.



 


Dealing With Complaints
The objective is to help customer service representatives understand the severity of each of the three types of customer complaints. The outcome will be that team members will be able to distinguish between blue, yellow and red complaints and deal with each appropriately to reduce sabotage and customer alienation and build customer satisfaction.  This is a companion to Topic #11.  Please select both.
$5.95

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