Customer Service Behavior Style Basics

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Customer Behavior Style Basics

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Customer Service Representatives will be introduced to the concept of Behavior Style Quadrants. The outcome will be customer service team members being able to identify their own quadrant and learn how it impacts customers. This is a companioin to Topic #16. Please select both.

Reading Customer Behavior Styles
The objective is to help customer service team members better recognize the behavior style of each customer. The outcome will be that team members better understand how to meet the customer’s service expectations, creating loyal allies. (Audio examples Included.) This is a companion to Topic #15. Please select both.
$5.95

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