Creating Allies On The Job : This Module is designed for professionals whose work with clients is primarily in the role of service delivery. However, it also teaches them how to proactively seek out additional business opportunities while servicing current clients. Participants also benefit from learning to enhance the interpersonal skills needed to create allies and help increase client satisfaction and retention.
 

Converting All Players Into Allies
	Allies want to help your firm get selected.  Participants learn sales and service skills to create allies while completing the present engagement.  Repeat business is your reward.
Understanding Your Behavioral Style Quadrant
	Everybody impacts others favorably or unfavorably, and it is important to know which ways and with whom.
Harmonizing With Your Client’s Quadrant
	Those who are versatile in adapting to their clients’ quadrants create more allies who help develop more business for their firm.
Why Satisfaction PLUS?
	Satisfied clients rarely become allies.  The PLUS is what you do for clients after they are satisfied, and it creates allies.  Learn the secrets of adding a PLUS to every client relationship.
Managing Interpersonal Climates
	Beginning with a listening skills test, this topic lays the foundation for dramatic listening skills improvement.
Managing Telling Tension
	More than other skills, learning to manage Telling Tension - the compelling need to talk - in themselves and others will help consultants create allies.
Conversational Tools
	Those who consistently apply these sales techniques become master verbal communicators and attract allies like magnets.
Assessing Client Satisfaction
	Applying these customer service skills creates allies in two ways.  If a client is dissatisfied with your work, you can resolve the issue quickly.  If a client sees the advantage in expanding the project, you can suggest a solution on the spot.
E-Mail Etiquette (Netiquette)
	With the use of electronic communications expanding daily, creating allies requires improved customer service skills and knowledge.  This program is highly interactive and uses a real life example as a learning project.
Resolving Client Complaints
	The most common response consultants make to complaints causes many lost clients.  Learn to deal with each of the three types of complaints correctly, and complainers will be converted into allies.