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President and Chief Executive Officer
 As President and Chief Executive Officer of STI International® and Sales Training Institute, Inc., Phyllis Elnes has led the company’s sustained growth over the past 25 years. She and a group of private investors purchased STI in 1981. The company had been marketing exclusively to individuals seeking a career in sales and it became obvious that the environment had changed significantly. STI required a different approach in order to sustain growth in the changing marketplace. She quickly re-focused the company’s marketing strategy to target corporations that wanted to increase the productivity of their entire sales and customer service teams. This included a major expansion of curricu lum choices and a major shift of marketing and sales efforts. It provided a solid platform for successfully growth.
Under Phyllis Elnes’ guidance, the company has provided training in a variety of areas for high-profile clients including Allstate Insurance; Princess Cruises; Sysco Food Systems; Motorola and Milliman. She has received many awards from such organizations such as the Professional Saleswomen’s Association, the U.S. Small Business Administration, Women in Business and the Chamber of Commerce.
Ms. Elnes earned her Bachelor of Science degree in Education and taught school for several years before changing her studies and redirecting her career into Business Administration. The combination of education and business experience has given her an important edge in leading STI, the recognized leader in sales and customer service training.
Conrad Elnes – Chairman and Senior Trainer
 Conrad Elnes has served as the Chairman of the Board since 1981, while continuing his successful sales career. In 1998, he was asked to lead an update of the STI curriculum. After analyzing extensive research on what high performing salespeople do, he wrote the QUAD-TRAK® Consultative Selling Program. It was published by Prentice-Hall as “Inside Secrets of Outstanding Salespeople, The Fast-Track to High Performance Selling.” It was a best seller for more than seven years. The success of the book generated such demand for Conrad Elnes’ training seminars, that in 1988, Mr. Elnes sold his successful insurance business and became STI’s lead sales trainer, as well as Chairman of the Board.
Conrad Elnes has become one of the nation’s most renowned sales trainers, and his innovative techniques have helped countless salespeople, consultants and customer service representatives reach new heights of productivity and accomplishment. Mr. Elnes is a prolific author, speaker and consultant, having presented to hundreds of groups from industries including insurance, technology, banking, consulting and manufacturing, to name just a few.
Mr. Elnes earned his Bachelor of Arts and Master’s Degrees in Training from Washington State University, and taught school for several years, prior to attending the original STI training program, and then pursuing a 20 year career in insurance. To this day, he is passionate about the entire sales cycle from prospecting, to selling, to delivering training and following up with sensitive customer service. His real world experiences as a top sales person, combined with his gifts as a trainer, have been an invaluable asset to STI.
Rick Miera – Trainer and Consultant, New Mexico
 Rick Miera joined STI International® in 2006 as a certified professional trainer and consultant. Mr. Miera is primarily responsible for the New Mexico and El Paso, TX regions. He represents the best in STI training, consulting and customer service.
Rick began his professional career in retail sales with the S.S. Kresge Co. as an assistant store manager at their K-Mart stores in New Mexico and Colorado. After a three-year tenure with the Kresge Co., Mr. Miera began a 28-year sales and sales management career with the Xerox Corporation. Rick spent his initial years at Xerox as a Major Account Sales Representative and was promoted to Sales Manager of the Santa Fe Area Office which included accounts such as State Government and the Los Alamos National Laboratories. Mr. Miera’s last 16 years at Xerox were in the National Account Management Program included managing an International Account and the State Government Accounts of New Mexico, Colorado and Arizona. He received Xerox’s highest achievement award, The President’s Club, twelve times.
Rick Miera is a native New Mexican, born and raised in Santa Fe. He graduated from St. Michael’s High School and received his BA in Marketing from New Mexico State University
Jay Bileti – Trainer and Consultant, Arizona
Jay has been a successful sales and service professional for more than 30 years. His career covers a range of products from commodity-type electrical meters to large, complex software systems.
Jay’s recent position was as the Sales Manager for Strategic Growth Initiatives for Schneider Electric of Grenoble, France. He was responsible for bringing a large, unique software solution to the market worldwide. He created collateral, ROI support materials and sales training programs for the worldwide sales force. Acting as a sales support resource, his results were $11.7M in sales for 2006.
His career awards include:
- District Manager of the Year award;
- VP Sales $5M Club ($5M sales in one year);
- General Manager’s 110% Club awards;
- Entry into $10M Club ($10M in one year). Only member ever inducted.
Jay joined STI International® in 2007 as a certified, professional trainer and consultant. He exemplifies and fully understands the results of studies made on high-performance salespeople and takes great care to see that participants value and master those distinguishing skills to increase their own productivity. His demeanor and communication skills make learning a positive and useful experience for your staff.
Mark Weiner – Trainer and Consultant, New Jersey
In addition to his certification as a sales and customer service trainer with STI International®, Marc is the Managing Director & Chief Executive Officer of Empowerment Associates, LLC. He leads and manages 16 post-graduate certified business coaches. His provides Executive Coaching, consulting and advisory services to Chief Executive Officers and Boards of Directors in the areas of strategic planning, business growth/development, complex business challenges, turnarounds and career transition. As Marc evaluated sales training companies with which to affiliate, he found STI to have the quality and depth of training that he and his team were looking for to enhance and augment their areas of expertise. His teaching and mentoring experience includes the Pfeiffer University School of Graduate Studies, Adjunct Professor with the University of New Haven, and Program Co-Chair as well as Faculty and Lecturer with the American College of Emergency Physicians. He lectures and teaches throughout the United States and has published numerous articles as well as being a contributing author to several management textbooks.
Customers are raving about the depth of his knowledge and his personable manner in presenting the programs. STI is proud to have Marc representing the best we have to offer in sales and customer service training.
For more information about the STI International® Management team or to schedule a custom sales or customer service training seminar, please contact them at info@salesinstitute.com or call 1-800-784-1552.
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